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Getting Started Guide  

You can also create promotions being activated by a coupon code. A promotion can give 

different discount for different subscription periods.  

Channel Sales 

Check partner applications in the Channel Manager, manage resellers (check resellers IP Pools 

allocation in the IP Manager, using the Billing Manager create hosting plans available for 

copying by resellers, check Resellers balance, manage Resellers stores, hide Resellers store 

URL). 

Administration 

Service Monitor. Allows tracking in a real time the status of all the services that are critical 

for HSPcomplete viability (support database, process orders, etc.) The service monitor 

controls the status of these services and if one of them stops, tries to immediately start them 

automatically. If the Service Monitor fails to start one of these services, it issues the system 

warning visible at any screen of HSPcomplete Control Center, so that the Control Center 

administrator could know about the outage and fix it. To view the status of HSPcomplete 

vital services in real time, go to the System Director   Up2date Manager   Service Monitor. 

Click Check Now. 

Up2Date Manager is a useful and simple tool that allows you to check whether your 

HSPcomplete version is up to date and receive information about the available HSPcomplete 

updates and hotfixes.  

Messenger. Set the Provider Account contact e mail addresses and check mail sent by 

HSPcomplete messenger.  

Create more users allowed to log in to Provider Control Center. You can adjust the access 

permissions for roles available for users registered in Provider account (staff members) in 

the System Director    Security Manager   Permissions, register users in Provider account and 

assign these roles to your staff members. 

Manage the users password strength. You can set up the length and other strengthening 

features for passwords used to log in to HSPcomplete Control Centers and Control Panels. 

The password enhancement also sets the rules for VPS users passwords.The idea is simple: 

try to prevent users from choosing passwords that could be guessed by "Crack" by filtering 

them out. To set the passwords strength, go to the System Director    Security Manager   

Setup 

Customer Care 

Trouble Ticket System. HSPcomplete provides an integrated trouble ticketing system that 

allows reporting and answering  customers  problems directly through the interface. To set 

up the Trouble Ticket System, please go to the System Director   Support Manager   Ticket 

System Setup.  

Manage Events and notifications. HSPcomplete provides an opportunity of tracking particular 

events that happen within the system and configure e mail notifications and other actions 

(including scripts execution) in connection with each event. E mail notifications and scripts 

can be configured using System Director   Event Manager   Settings.  

Mass mailer. Using the Mass Mailer you can send the massive e mail notifications to your 

resellers and customers. If needed, you can re send the mass mail. To send a mass mail, go 

to the System Director   Support Manager   Mass Mailer.