26 

Getting Started Guide  

one year 

two years   

When a customer subscribes for a hosting plan and pays the corresponding order, services 

provisioning starts automatically in accordance with hosting plan template and subscription 

period selected by a customer.  

As services provisioning starts the special record called subscription is being added to the 

HSPcomplete database. When the subscription period is about to expire, the renewal order can 

be issued. To facilitate renewing of subscriptions and avoid undesired services termination the 

flexible (both automated and manual) subscription renewing mechanism is provided in 

HSPcomplete. Please, refer to the HSPcomplete Provider s guide for more details. 

Basic Notions Used in HSPcomplete Billing 

Subscriptions 

A Subscription holds terms of contract between Hosting Service Provider and a customer. 

Changes in Provider prices do not affect terms of Subscription. This means that prices for the 

Hosting Plan purchased remain changeless up to the end of subscription period.  

However, if additional Applications or VPSs were purchased, or parameters of existing VPS 

changed, then Subscription terms may change. 

Customer balance is being calculated in accordance with Subscription and per Account. Each 

customer is associated with at least one Account. Accordingly, unlimited number of 

subscriptions can be associated with one Account. Account balance is calculated on the basis of 

payments entered and Invoices issued. 

Documents 

In respect to the Billing Manager, this notion means all financial documents that exist within the 

system. The documents may be created by a customer or may be generated automatically. The 

following documents' types exist: 

Orders   the documents that include information about Hosting Plans or additional services 

ordered by customers. Orders are generated automatically, after a subscriber orders one or 

another service; 

Payments   off line and online payments for hosting services. An Order can be paid by 

several payments; 

Invoices   invoices are generated automatically after placing Orders. Invoices can be paid by 

parts; 

Adjustments   adjustments are used for Accounts' balance adjustment. For example, Credit 

Adjustment is applied if a customer was overcharged (to increase the Account balance), and 

Debit Adjustment is applied if a customer ordered additional services (increase the billed 

sum and decrease Account balance). 

Each financial document has its total sum and a balance, which allows both applying several 

payments to one Invoice, and applying single payment to several Invoices.