Chapter 2    Starting HSP Business with HSPcomplete 

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Figure 6: Provider Control Center. Setting Access Permissions per user roles. 

Roles per customer account user can be set in the Business Director   Account Manager   

Accounts   account Users tab. In addition, you can select any user (System Director   Security 

Manager   All Users) register a user within any account and assign roles within each account. 

Figure 7: Provider Control Center. Assigning User Roles within a given Account. 

Users 

Users (staff members, customers, and resellers) are identified by Accounts. Each person may be 

associated with several Accounts and may have different sets of access permissions within 

different Accounts. Staff members are users registered within the Provider Account. 

User Roles 

Roles are being assigned to a User within Accounts. A Role defines the set of tools accessible by 

one or another login/password pair. A Role includes a set of access permissions to the 

HSPcomplete tools. In the HSPcomplete there are three customizable roles for Provider staff 

members, three   for Reseller staff members, and one   for Enterprise Customer staff members. 

The set of permissions in each Role is defined by Provider. Customers get the default and non 

customizable role of Control Panel Administrator.   

Permissions