18 

Getting Started Guide  

Four Account types exist within HSPcomplete system: 

Provider Account (only one Account of such type can exist within your HSPcomplete 

system). This Account is being registered during the installation procedure. All persons 

associated with Provider Account are considered as Provider staff members with particular 

access permissions to HSPcomplete Provider Control Center. The number of Provider staff 

members that can concurrently log in to the Provider Control Center is defined by the 

HSPcomplete license. Provider staff members are managed separately using the System 

Director   Security Manager   Staff Members. 

Reseller Account. Reseller Accounts are being registered using the Business Director   

Channel Manager. The number of Reseller Accounts is defined in the HSPcomplete License. 

All persons associated with Reseller Account are considered as Reseller staff members with 

particular access permissions to HSPcomplete Reseller Control Center. 

Customer Account. Customer Accounts are being registered using the Business Director   

Accounts Manager. Customer Accounts can be of two types: personal or business. All 

persons associated with Customer Account have access to HSPcomplete Control Panels; 

Enterprise Customer Account. Enterprise Customer Accounts are being registered using the 

Business Director   Enterprise Manager. All persons associated with Enterprise Customer 

Account have access to HSPcomplete Enterprise Control Center. In addition, Enterprise 

Customer Departments are registered and managed similarly to Accounts. Department 

Accounts identify Enterprise divisions. Departments can be registered within particular 

Enterprise Account using Enterprise Manager. All persons associated with Department 

Account have access to HSPcomplete Control Panels. 

Access permissions per user role can be set in the System Director   Security Manager   

Permissions.