Chapter 2    Starting HSP Business with HSPcomplete 

15 

Provider Control Center, go to the System Director   Security Manager   Permissions, select the 

Reseller Permissions tab and clear some boxes under the Reseller Operations Administrator 

permissions. Save settings, get back to the RCC and refresh the screen. You will see that the set 

of tools available for reseller have changed.  

In addition, there some differences in billing. Go to the Business Director   Billing Manager. 

Provider manages receivables only. And in RCC there two links   Receivable and Payable. 

Receivable is for settlements with reseller customers. And Payable is for settlements between 

reseller and provider. When reseller accepts payment from a customer, the corresponding 

automatically issued Provider s invoice falls into the Payables. 

In this paragraph we describe just several peculiarities of RCC as an example that can help you 

to understand how Provider and Reseller cooperate. For more information, please refer to the 

HSPcomplete user documentation. 

Inspecting Customer Control Panel 

To take a look at the customer Control Panel (hereinafter, CP), you can log in to CP  using your 

default Customer account login and password (see "Login and Password to Log In to Any of 

HSPcomplete Tools" on page 12). 

The second way to log in to the CP is go to the Business Director   Account Manager   Accounts, 

select your default Customer account, click either the General Settings or Users tab and then 

click the Login to CP button. The existing login/password will be accepted without the need to 

enter them and the CP will open in the new browser window.