Plan 

15 

Determine if outside help is needed 

When building a Web site, most organizations require some sort of outside help. This can 

be as simple as talking with a Web hosting company about uploading pages, or as 

extensive as hiring an outside design firm to develop page templates. 

The chart below lists common situations in which outside help is necessary, along with 

solutions to the problems they present. 

Situation 

Solution 

Warring fiefdoms 

Bring in an arbiter 

Your organization contains 

Someone from outside the organization can be 

several divisions, each of which 

brought in to  referee  meetings, break logjams, 

considers itself the most 

and give an unbiased perspective. If the arbiter 

important. No division is 

keeps the site s audience and purpose in mind, 

preeminent, but each tries to 

it can be built according to what external users 

dictate the site s content.

want rather than what internal politics demand. 

 Information architects and user-experience 

consultants people who specialize in the 

organization of Web sites do well in the role 

of arbiter.

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