The success of the kiosks has led to a queue of partners at the door of the county.

These currently include Fairfax County Economic Development Authority, 

Metropolitan Washington Council of Governments, Inova Health Systems, Virginia

Railway Express, Metrobus and Metrorail, City of Fairfax and Virginia Department of

Motor Vehicles (DMV). In 2002/3 the partnership with DMV will implement DMV's

 estraTeller  program on all kiosks, which is expected to enable citizens to renew 

driving licenses and vehicle registration, from all county kiosks as well as DMV locations.

The excellence of the Fairfax website was given as the reason why Inova Health 

Systems, a local health corporation, entered into a partnership with the library. Inova

committed $40,000 to the partnership, which jointly distributes health information via

the organisations' websites, the library kiosks and other media.

Services of three agencies (or departments) can be paid for by credit card. Online 

services include dog licence applications. The Fairfax goal is to relate all services to an

individual's personal page.

Library service transactions, as in many councils, are probably the most voluminous

public e government service activity with over 500,000 self service holds on books 

fulfilled per annum. There has been huge growth in this area, with holds doubling within

a few years. The library was one of the first four agencies/departments to develop a web 

site. It started its e reference service  Ask a Librarian  in 1996; it accepts online 

registration for library cards in seven languages, which is validated at the first checkout.

There is a fee for registration outside the service area, but this is no deterrent for users as

far away as Alaska, who join in to gain access to Fairfax's databases.

A survey of users of the site brought in over 900 responses and, in addition, the

library consults via citizen focus groups at, for example, elderly people's homes. The

classification for the site is created using customer consultation. Fairfax staff was keen

to point out how well placed librarians were to develop these ideas based on the 

reference interview. This is particularly important for minority language classifications.

Reference staffs create recommended sites and database links. Libraries have data 

base advisers by subject, who devise subject based web lists. There is also a Chapter a 

Day Book Club.

Services available over the Internet via Fairfax County's website include:

  comments form to the chairman of the board. This utilises the same type of software

as businesses do for consumer complaints. (ACS Quorum),

  picnic area reservations,

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