Plan for broadband service and a sound infrastructure. In the meantime, 

design accessible  no frills  access for speed.

  Nominate a department e champion even if it is the CEO/Chief Librarian. 

People must recognise that someone in the library knows what he or she is talking

about.

  Ensure that content is current, relevant and accessible: the usual library criteria.

  Identify people with a vision who are prepared  to think outside the box . 

  Plan for change. Without sound planning systems in place, the pace of 

change will leave organizations ill equipped to manage Electronic 

Service Delivery (ESD) and to play a corporate role. Build this change 

process into the business plan of the library or the organization.

Case studies   Australia

Brisbane City Council Library Services

Brisbane, the third largest city in Australia, enjoys a subtropical climate and is the

largest local government in Australia serving a population of 860,000. Brisbane City

Council is proactive in pushing the e government agenda. The recent launch of the

council s portal, ourbrisbane.com (http://www.ourbrisbane.com) emphasises that the

council's vision is not just about technology or information and services, but also about:

  connecting people to each other,

  citizens having their say, and

  getting the most from the city.

The initial release of the portal includes:

Business Information   a comprehensive source of information and tools to support

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