CLAIMS GUIDE

The insured is provided with claim information after approval for one of IMG's products. The

material the insured receives includes an ID card with important phone numbers, a pamphlet about

precertification and an example of a Claim Form. Despite this information, your client may ask

you for help at the time of a claim.

The following section has been designed to give you important claims information. With this sec 

tion, you can assist your client at the time of application, during a follow up call or when they

notify you of a pending claim. Not only does this make you valuable to your client, it helps smooth

the claim process for all parties.

The Claims Section Is Outlined As Follows:

Precertification

Hospital Admission Review

Continued Stay Review

Important Information

Claims Process Emergency

Claims Process Non Emergency

How and Why a Claim is Investigated

Common Questions

How Do I File A Claim Form

Completed Claim Form

47